The CPHQ incorporates the body of knowledge in the profession including: strategic and operational roles in management and leadership, information management, including design and data collection, measurement and analytics, and communication, performance
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The CPHQ incorporates the body of knowledge in the profession including: strategic and operational roles in management and leadership, information management, including design and data collection, measurement and analytics, and communication, performance/quality measurement and improvement, including planning, implementation and evaluation, and training and Strategic and operational tasks in patient safety.
01 Introduction
03:53
02 Definitions of Quality
19:13
03 Quality Dimensions
22:10
04 Traditional Monitor and Evaluation
11:57
05 QM Basic Principles
16:14
06 TQM Philosophy
05:58
07 Quality Control
05:03
08 Organizational structure
14:52
09 Customer & liability
19:36
10 Customer & liability
19:36
11 Organizational Culture
10:28
12 Integrated delivery system (IDS)
12:51
13 Managed Care
11:21
01 Strategic Leadership
10:22
02 Styles of Leadership
12:32
03 Styles of Leadership (Part2)
08:28
04 Strategic Planning
13:22
05 SWOT Analysis
09:34
06 Goals and Objectives
16:33
07 Organizational Structure
16:33
01 Principles of Management
14:39
02 Planning Quality Strategy and Process
14:09
03 QM-PI Information Flow
08:30
04 UM
14:22
05 Financial Management
17:06
06 RM
15:58
07 Professional Liability
06:54
08 Concept of loss
18:45
09 IHI Global Triggr Tool
07:58
10 Care Coordination
12:04
11 Safety Culture survey
17:20
12 The JC sentinel event policy
17:56
13 Identifiers
17:03
14 Medications
14:48
15 The most important components of a patient safety program
16:01
01 PI
17:37
02 Analysis
21:07
03 Approaches to PI
10:38
04 Approaches to PI (Part 2)
07:13
05 Sigma Quality level Conversion table
16:37
06 Approaches to PI Que.
10:02
07 Performance Measures
14:36
08 Triggers
12:30
09 Clinical Process Improvement
17:00
10 General Review Process
16:52
11 Root Cause Analysis
21:23
12 Failure Mode and Effect Analysis (FMEA)
20:07
13 Credentialing
18:38
14 Consultants
19:53
01 Information Management
15:16
02 Quality Data Source
18:46
03 The Medical Record
11:33
04 Data definitions
11:03
05 Sampling
19:42
06 Types of Data
15:18
07 Averaging
10:18
08 Mean, Modem, Median
12:14
09 Display Techniques
17:50
10 Control Chart
09:19
11 Flow Chart
12:17
12 Brainstorming
14:29
13 Pareto Chart
16:07
01 People Management
10:42
02 Crisis Management
12:03
03 Negotiation
14:17
04 Team Coordination
14:47
05 Communication
21:05
06 Orientaion, Training, Education
17:18
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