الرئيسية
الدورات التدريبية
Customer Relationship Management (CRM)
AI Wave Shape

Customer Relationship Management (CRM)

E3 Business

Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices, and technologies aimed at winning and retaining customers profitably.

عدد الساعات

0 ساعات

عدد المحاضرات

18 محاضرة

اللغة للدورة

اللغة العربية

اسم المحاضر

Nader Edward

وصف الدورة التدريبية

In this course we will be covering an overview of what is CRM, and How can your business benefit from it. by understanding the importance of Marketing & Fulfillments and how to Customer Service & Support for Retention & Loyalty also the ones at Store Front & Field Services to help you increase Sales throughout Cross-Sell/Upsell/Tele Sales

جميع محاضراتك بالدورة

Introduction to CRM

مدة المحاضرة: 00:48:04 دقيقة
نظري و عملي
Lecture Icon CRM Overview
Sound Icon
Clock Icon 8:17
Lecture Icon Why CRM
Sound Icon
Clock Icon 8:04
Lecture Icon Why CRM part-2
Sound Icon
Clock Icon 8:20
Lecture Icon Why CRM - Part 3
Sound Icon
Clock Icon 4:51
Lecture Icon What is the meaning of CRM
Sound Icon
Clock Icon 6:51
Lecture Icon How does CRM Work
Sound Icon
Clock Icon 4:19
Lecture Icon CRM Cycles
Sound Icon
Clock Icon 7:22
Quiz 1 Customer Relationship Management

CRM Roles and Responsibilities

مدة المحاضرة: 01:00:03 دقيقة
نظري و عملي
Lecture Icon Elements of CRM
Sound Icon
Clock Icon 5:56
Lecture Icon Elements of CRM - Part 2
Sound Icon
Clock Icon 8:16
Lecture Icon Why CRM Foundation Matters
Sound Icon
Clock Icon 3:48
Lecture Icon CRM Categorization
Sound Icon
Clock Icon 4:10
Lecture Icon CRM Process
Sound Icon
Clock Icon 8:41
Lecture Icon Innovative Marketing and CRM
Sound Icon
Clock Icon 6:21
Lecture Icon The 4 Cs of the CRM Process
Sound Icon
Clock Icon 2:22
Lecture Icon Business Benefits of CRM
Sound Icon
Clock Icon 5:15
Quiz 2 Customer Relationship Management
Lecture Icon Types of CRM Solutions and how to implement it
Sound Icon
Clock Icon 6:31
Lecture Icon What can CRM system do
Sound Icon
Clock Icon 4:13
Lecture Icon Potential Drawbacks fo CRM
Sound Icon
Clock Icon 4:30

Final Exam

Final Exam Customer Relationship Management (CRM)

يمكنك الآن تنمية فريقك في اي مجال

تعلّم وتطوّر في الموارد البشرية، الإدارة، التسويق، وغيرها.

احجز عرضًا توضيحيًا الآن