In this course we will be covering an overview of what is CRM, and How can your business benefit from it. by understanding the importance of Marketing & Fulfillments and how to Customer Service & Support for Retention & Loyalty also the ones at Store Front & Field Services to help you increase Sales throughout Cross-Sell/Upsell/Tele Sales
By the end of this course, attendees will be able to demonstrate their competence
in, and their ability to understand :
What is CRM?
CRM Categorization
CRM Process & Benefits
And how to Implement CRM
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